Bank OZK

Reviews

• 5.0a month agoJeff Copper

  It has been said that customer service is an attitude, not a department. These days, however, it often feels like nothing more than a department, one that pushes the work back onto customers through do-it-yourself tools and online instructions. While this may reduce a bank’s expenses, it is incredibly inefficient and frustrating for the customer. That is why I want to recognize Margaret Gentry at Bank OZK’s North Dale Mabry location. I have reached out to her on multiple occasions, and each time she has gone beyond simply reading from a script. She takes the time to understand what is happening, works with me to resolve the issue, and does not create more work for me by leaving me to solve the problem myself. Margaret’s attitude and approach stand out and should be modeled throughout the organization. People like Margaret are why I choose to bank with a smaller bank.

• 5.05 months agoJeanett Morel

  I want to express my gratitude for Ms. MARGARET L GENTRY's excellent work with us the customers. She is very patient, very knowledgeable, polite and has a soft personality. Always ready to help in any way possible. Thanks, Margaret.

• 5.06 months agoAndrew Barba

  Margaret was very friendly and went out of her way to help me and answer all my questions. She was very helpful in opening my account

• 5.07 months agoPaulino Nunez

  I was at this OZK branch with Margaret Gentry , she is a very professional , amiable, with a lo of banking knowledge , my experience was excellent , Thanks