Best Buy

Reviews

• 5.05 months agoAndrea Furlow

  I walked into this massive Best Buy and the confusion immediately hit my face. I had no idea which direction to go to for my podcast microphones. Sasha saw my face and instantly offered assistance. She took me directly to the section and offered her expertise with a smile. We mulled over the mic options for a minute, and I was satisfied with the choice we made. The wonderful customer service didn't stop there. Trevor was my cashier, and he looked happy to see me and happy to be at work. I was delighted with his enthusiasm and pleasant demeanor. Overall, I got what I wanted in my price range, the store was clean and well-lighted, and the service was out of this world. 100% satisfied customer.

• 1.0a month agoJm 2024

  I researched laptops online and found a model that Best Buy showed as being in stock. When I arrived at the store, the employee working in the laptop department couldn’t find it on display. He told me he could get one from the back, but I would have to purchase it before I could even open the box and look at it. I asked him to check with a manager. I then spoke with Felix, who told me the same thing. I found this policy and the overall customer service very disappointing. Best Buy is simply not what it used to be, and after this experience, they have lost my business. The best part of the experience was that I went to Costco afterward and found a much better laptop at a significantly lower price. The Costco employee in the electronics department was knowledgeable about the products, helpful, and far more customer-friendly. In the end, Best Buy’s poor service actually did me a favor—I ended up with a better computer, saved money, and received much better customer service at Costco.

• 3.02 months agoMonkeychik !

  It took me longer to pay the guy for the laptop than it did for me to go inside, find a laptop and request for it. If I had $5 for the amount of "Oh one last question", I would have easily saved another $100 on my purchase. Great store though.

• 1.03 months agoValerie Anderson

  I have been going to this Best Buy since the day it opened and have had nothing but good service, especially from Dan and the staff in cell phones.Now I have been in this Best Buy location seven times in the last two months with my fairly new Samsung Galaxy. Poor Justin has tried numerous times to troubleshoot the fact that I am continuously getting pop ups on my phone! No, it's not a virus.It's just pop ups. The past two days, one of those pop ups locked my phone, and there was no way I could take any of my business calls and I own my own business. I lost two clients today as a result of this!! When I took my phone back to Best Buy I spoke to a Cameron who basically looked at me and said, we don't service your phone, when I tried to tell him the situation, he literally just said, well, I can't help you and walked away. No empathy at all and truthfully downright rude!! When I got to poor Justin he said, I'm going to get a Manager for you.You've been through too much. Justin had looked at my phone numerous times and did everything he could to help over the past few weeks. He came out somewhat embarrassed and didn't even come over to address me, which was very odd. I can guarantee you.He was told to stay out of it because he would have came over to me. I talked to another staff member and they said the Manager is on his break.He will talk to you when he's done. When Jonathan the Manager came out he immediately said there's nothing I can do to help you and was rude and annoyed until I told him I was going to write a bad review and he immediately changed, which is a good thing. When he pulled out my information I told him if he could please take my neighbor's name off of my service account. Which had been put on by accident? He took one look at it and didn't do a thing. A female manager the week before had taken it off and said it took only few minutes. When I told him about the phone, he said we don't service your phone in fact we don't service anybody's phones. So then he wrote down a web address and said, you're just going to have to order a new phone and wait a week. Wait??? I lost two clients today because my phone was locked up! Now I'm intelligent enough to know that policy is policy but couldn't he have walked me through the process.When I looked on the website that he gave me, I couldn't even figure out where I was supposed to put in the information to request a new phone.My husband's in IT and he was confused. So here I sit with a broken phone losing clients ( yes, it locked up as soon as I got home) I have bought all my phones from Best Buy because of Dan and the Samsung Rep in the store. But Jonathan, the Manager made it a point to tell me that Best Buy doesn't make a dime on the phone that I purchased. He even showed it to me on the receipt. So maybe that's why you don't care.I guess it makes sense. But my gosh, I spend a lot of money in that store and a little kindness would go a long way. But thank you so much for Justin being so kind and truly caring. Hes a keeper!

• 1.0a month agoGrace

  I am a Best Buy Member, and my recent experience with Geek Squad has been extremely disappointing. I have received conflicting information about my in-home setup on three separate occasions. My service was rescheduled twice before a third appointment was finally made. The first appointment was canceled for what I was told was simply because of the rain. The second appointment was canceled after the technician called to say he had not been allotted enough time to complete the work, so he would not be coming. When I contacted the support center for assistance, the situation only became worse. Instead of resolving the issue, the representative added another service, charged me additional money, and rescheduled my appointment again. At no point did anyone take ownership of the problem or provide a satisfactory resolution. Based on my experience, Donnie, Vincent, and Milton demonstrated poor conflict-resolution skills and a lack of basic customer service. Their handling of my situation fell well below the level of service I expect as a paying Best Buy Member. I am requesting that Best Buy review this matter, refund any improper charges, complete my installation as originally promised, and address the repeated failures in communication and customer service so that other customers do not have a similar experience.