Drain Flo Plumbing

Reviews

• 1.0Edited 4 months agoKendra Cummings

  I hired Drain Flo Plumbing, owned by Dwayne Taylor, during my hurricane home renovations after the company was recommended to me. Unfortunately, my experience was disappointing and stressful during an already difficult time recovering from hurricane damage. Throughout the months long project, Dwayne was late to multiple appointments. On one occasion, after I called to follow up, he told me he had “completely forgotten” about the appointment. I was also uncomfortable that Dwayne discussed details and opinions about my home renovation project with two additional contractors, both of whom later referenced those conversations to me directly. I found this unprofessional and inappropriate. On the final day of service, Dwayne claimed he had completed “a lot of extra work” that was not included in the original agreement and stated that he “charges a lot of money” for the additional work requested. However, there was never a work order, estimate, or approval process provided for these additional services. As the homeowner, I was not given the opportunity to review costs, ask questions, or approve any extra charges before the work was completed. After finishing the job, Dwayne left abruptly, stating he had an emergency, without reviewing the completed work with me. Despite my concerns about the overall experience, I was fully prepared to pay the invoice because the work itself had been completed. Additionally, the kitchen sink handle was installed on the wrong side. When I politely followed up about correcting the issue, I received what I felt was an angry and threatening text message that included statements about taking me to court. Shortly afterward, I received notice that Drain Flo intended to file a claim against my property unless I paid the disputed balance along with significant additional fees within 14 days. At no point did I refuse payment, which made the escalation and threat of a lien feel unnecessary and deeply upsetting. After everything I experienced recovering from hurricane damage and nearly losing my home, this was one of the most traumatic business experiences I have ever had. Based on my experience, I would not recommend Drain Flo Plumbing.

• 5.0a year agoRuby Little

  Thank you for your Speedy and Professional Service. I was Really In a plumbing Jam. Dwayne listened to my issues and took Excellent Care of Getting The Job Done. Definitely recommend and you have a for sure Customer for any and all my future plumbing needs. 10/10 Rating ⭐