Larcom's Garage

Reviews

• 1.03 weeks agoDarlene Herrick

  I chose Larcoms Garage because it was recommended to me and I had heard good things about the business. Unfortunately, my experience with Graham was extremely disappointing. On July 21, I contacted Graham about a vintage car that had belonged to my grandparents. The car had been sitting for approximately two years and was inoperable. Graham told me he could work on it and even recommended two towing companies. After three weeks of trying to arrange the tow, I finally found a young tow operator who was able to get the car out of the garage. I called Graham beforehand to let him know the car was coming. The tow operator documented everything with photographs. When he arrived at Larcoms, he asked where to park the vehicle, spoke with someone inside, left his business cards, and provided my phone number, telling them to call if there were any questions. I then called Graham approximately 10 times that day to make sure he knew the car had arrived. He never answered or returned my calls. The following day, I finally reached him and learned that the car had been towed away because it was in the way. No one called me. No one called the tow operator. I had to locate my car at an impound lot, borrow money from my brother, and pay the towing and impound expenses to get my own vehicle back. I am disabled and on a fixed income, so this created a significant financial hardship for me. What is even more frustrating is that Graham later told me the car was too time-consuming for him to work on after all. I completely understand if a shop doesn’t want to take on a particular project. All it takes is a phone call. If Graham had simply told me he couldn’t work on the car, I would have respected that and made other arrangements. What I cannot understand is why I wasn’t given the courtesy of a phone call before my vehicle was towed. I have documentation of the calls I made, the dates, and the tow operator’s communication and photographs. I am not saying everyone at Larcoms Garage is bad, nor am I questioning other people’s positive experiences. This review is about my personal experience and how my vehicle and my situation were handled by Graham. I would have appreciated honesty, communication, and accountability. Unfortunately, I did not receive those things. A simple phone call could have prevented this entire situation.

• 5.02 months agoTran Nguyen

  I can't recommend this shop enough. Honest, reliable mechanics are hard to find, and this team exceeded my expectations. They took the time to explain the issue, gave me a fair estimate with no pressure or hidden fees, and completed the work exactly when they said they would. My car runs great, and it's clear they genuinely care about their customers rather than just making a sale. If you're looking for trustworthy mechanics who do quality work at a fair price, this is the place to go. My sister drives hours for them to fix her car. I'll definitely be coming back for future service!

• 1.04 months agoRyan Coolbaugh

  I had heard great things about this place. A coworker of mine grew up and lives in south Tampa, and has taken his vehicles there. Same with his family and friends. So the positive word of mouth was strong. The many reviews that I've read on different platforms back that up. I should have every reason to expect great service, right? Well, I literally could not even get an estimate from the shop. I can't comment on the quality of work, the price, etc. because I received no estimate despite visiting there twice in person. The first visit was between 2PM and 3PM on a Friday afternoon. The guy at the counter was actually really nice and friendly, took down all of my contact info, what needed to be done to the vehicle, etc. and said to probably not expect an estimate that day (I didn't expect one, given that they were a few hours from closing on a Friday afternoon), and that "early next week" I'd have one. Well, I waited until about 3PM the following Thursday (clearly not "early" that week), and had heard nothing. I first tried calling them, the phone rang a ton of times with no answer, no voicemail. No biggie, I live close by and thought I'd just drive there to speak with them in person, which was my second visit. I dealt with the same gentleman as the previous time, who again was nice and friendly. He still had the sticky note with all of my info close by his computer, pulled it out and showed me, then said I'd have an estimate the next day. This second visit was three weeks ago, and I've still heard nothing. Radio silence. The lack of professionalism is inexplicable, especially compared to the experiences I've heard/read from others. Did you just not want to get involved with the repairs to my vehicle? Too complex/labor intensive for you to want to deal with? I'm not sure if that's the case, but if so, I completely respect that. Just be upfront about it. Telling me twice to my face that I'd receive an estimate, then blowing me off isn't cool or professional. The sad thing is, I'd much rather give my business and money to a small neighborhood mom-and-pop garage than a larger, more corporate outfit. Like...I've twice visited you to get an estimate. But this place apparently wasn't interested in my business or money, and couldn't even tell me as much. Very disappointing, and I'd actually give it 1/2 a star if I could, only because the gentleman at the shop was nice during both visits. I'm glad to see that seemingly everyone else has had a great experience, and I truly hope that I'm an outlier. Given my experience though, I don't think I'd go this place even for an oil change. Quite the letdown.

• 5.02 months agoCreative Space

  This is the best mechanic in town. I got my oil service and my lights fixed at very reasonable price. Here is when I can get an honest answer and answers for my car. I would recommend this for my whole family.

• 5.05 months agoNikki Bowen

  I highly recommend them. They were quick and very reasonable and honest. They were able to correct the issue and provided me with the information I needed to address past work that they helped ke correct. Super nice his and it makes me feel good that as someone who doesn't know much about cars that I can trust them. Thank you!!!!