Lowe's Home Improvement

Reviews

• 1.03 weeks agoIvy Ace

  I visited the Lowe’s location on Waters Ave and experienced one of the most poorly managed retail environments I’ve seen in a long time. A rack clearly marked “Clearance – Up to 50% Off” displayed multiple pieces of the same workwear item. However, when scanned at checkout, every item rang up at full price.The cashier attempted to help and even called the manager on duty (name sounded like Alek), but instead of addressing the store’s mistake, he dismissed the issue by claiming that “a customer probably put them there.” This explanation was unacceptable, especially considering therewere five identical items placed together on a rack that was officially labeled as clearance.The manager showed no initiative, no accountability, and no interest in correcting a clear store error. His attitude contradicted the efforts of the frontline employees, who were at least trying to assist. The store itself is disorganized, poorly maintained, and lacks proper oversight—issues that fall directly under management responsibility.This is not a minor inconvenience; it is misleading pricing, poor customer experience, and a failure in basic retail operations. Lowe’s Corporate needs to address the management at this location immediately. Customers should not bepenalized for the store’s lack of organization, and managers should not dismiss legitimate concerns with excuses instead of solutions.

• 5.0a month agoSvetlana C

  Paint counter service was excellent, we got everything needed to repaint my daughter's room, plus helpful tips from Colin. He was knowledgeable, courteous, explained everything and listened to my teenage daughter's input - she said to tell him she was impressed with his color expertise!

• 1.03 months agoVictor Fernandez

  Bad experience here today. They were advertising the 2x4x8 at $3.75 but when Mary scanned it she. wanted to charge $3.98. She called Dominic to look for the price in the tag. The tag had $3.75 but dominic said that tag was old tag. I believe if you are advertising 3.75 you should sell it at 3.75 or call the manager and give the price. But Dominic was adamant not to help not even ask his manager. I buy a lot of materials in different suppliers and when I come across similar situations they supplier gives the discount just to keep the customer coming back. Happy to pay the full price and I did but the customer service by these two needs improvement.

• 5.03 months agoAnthony keel

  There is exceptional young lady by the name of Angie. While I was in Lowe’s I thought that I had picked up everything I needed. By the time I made it to the counter and ranged up my items I remembered I had forgotten something. I told Angie and she made it very easy for me when I returned. Thank you Angie for being a good person with exceptional customer service skills!!!

• 1.03 months agoLauren Grace

  NEVER shop here and certainly not if it’s for an important project. We were at a different Lowe’s and found absolutely beautiful tile on clearance but they were 5 short of what we needed. The employee at the South Tampa Lowe’s was so kind and called this location that showed they had ample boxes on clearance too. Firstly, the woman who took the call was unbelievably rude; however, she did say she would place the boxes on hold for us. When we arrived we needed 5 customer service reps to even figure out where the tiles could be located in the store because none were brought to hold. They told us that no one in the store communicated anything like this was supposed to be held and apparently no one had been in the flooring department for over 3 hours anyway. Finally, a rep found someone named Wanda who seemed to be the person who took the call, just like the call she was super rude and short. She sent the sales rep up on the ladder to bring down boxes of what she said were probably our tile, but they were not. Not even the same brand. Then Wanda said the would be on the clearance table but none of what we were told were being held for us were there either and Wanda couldn’t have cared less that she sent us on a wild goose chase for 5 boxes we were promised by this store would be ready at customer service when we arrived. Lazy, rude, and truly the worst customer service. The employees seemed annoyed at the situation which tells me this is a very poor store to work at and have to deal with day to day. They were all so confused and no one knew anything. There wasn’t even a manager or supervisor on site. Long story long, NEVER depend or come to this Lowe’s. Hopefully we can find the tiles at another location or we are about 55 sq ft of tile short for our project.