Apple International Plaza

Reviews

• 5.03 months agoCarolina Vitale

  I visited because the screen on my MacBook Pro stopped working, and I scheduled an appointment with a technician. The technician was amazing—he took all the time needed to explain what was happening, answer my questions, and walk me through my options without any pressure. He also helped me understand the different Mac models and guided me through the process of choosing a replacement. I ended up getting a MacBook Air, and I couldn’t be happier with my decision. ❤️❤️ Excellent customer service and a great overall experience!

• 1.0a month agoBatalha Júnior

  I’m having trouble with my phone, and I pay for AppleCare. They don’t have the replacement part in stock and refuse to replace the phone itself, even though I need it for work. They want to schedule an appointment for 1–2 weeks from now—waiting for the part to arrive—and expect me to go without a phone in the meantime. It’s outrageous, considering I pay for insurance specifically to handle situations like this.

• 1.05 months agoMatt Mastorovich

  Purchased a new pair of AirPods. Within 6 months they stopped working. I took them to the Apple Store and even though they are still under warranty, Apple refused to replace or fix the AirPods. They said the inside of the case is corroded and that isn’t covered. But as you can see, there is no corrosion! Don’t buy another set of AirPods as the new ones are unreliable and Apple will refuse to honor their own warranty!

• 5.02 months agoBrianna Torres

  I went in to get my phone serviced, and Laura made the entire experience so much better. We ended up talking for about 10 minutes, and she was incredibly kind, genuine, and compassionate. We spoke about life, and she shared words of hope and encouragement that I truly needed to hear. She made me feel valued as a person, not just another customer. It’s rare to meet someone who leaves such a positive impact through a simple conversation. Thank you, Laura, for your kindness and for making my visit such a meaningful one! - The 2 girls :)

• 5.03 months agoMr. Ward

  ⭐⭐⭐⭐⭐ Outstanding experience at the Apple Store! The staff was incredibly knowledgeable, patient, and friendly from start to finish. They took the time to answer all of my questions, explain my options clearly, and helped me find exactly what I needed without feeling rushed. The store was clean, organized, and well-staffed, making the entire visit smooth and enjoyable. Customer service was exceptional, and I left feeling confident and satisfied with my purchase. Thank you to the entire team for providing such a professional and positive experience. Highly recommend! 🍎👏📱