HotWax Glass

Reviews

• 1.010 months agoNick

  I am absolutely disgusted by the lack of integrity at this establishment. I am a regular at the connected Kava bar and have always supported this business. Today, I purchased an Off-Stamp replacement pod from the woman working the counter. Because I believe in supporting local staff, I tipped her an extremely generous 35% on the transaction immediately. When I realized the pod did not fit my device—literally moments later—her demeanor instantly shifted from friendly to completely dismissive. Her immediate response? 'There’s nothing we can do.' No attempt to troubleshoot, no offer of store credit, no call to a manager. She happily pocketed a massive tip and then refused to provide even the bare minimum of customer service for a defective or incorrect product. It is unacceptable to take a premium tip and then hide behind 'policy' the second a customer needs help. To the owner/manager: You need to look into who was working this shift. Having staff who are happy to take your money but refuse to help you when they sell you the wrong product is a quick way to lose loyal locals. I will not be spending another dollar on the retail side of this business until this is rectified.

• 5.03 months agoEli A

  Rachel was great! Very attentive and informative with drink orders!

• 1.08 months agoS Coffman

  Don’t think I’ve ever been in a business where the employee was more apathetic or less knowledgeable about the products. She was just flat out rude from the second I entered the store. And continued to be rude no matter how many attempts I made at being nice and friendly. I asked the difference between 2 products, she hadn’t a clue. I asked the price, she said “it’s on the box.” There were no prices on the box. There is another shop on the same street, a little east of this store. The gentleman there was super friendly, knowledgeable and helpful. Forgot the name of the shop, but I would recommend there over this place.